Welcome to www.combonation.in, applications, online marketplace, services, etc. (hereinafter referred to as the “Website and Services”). We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Born Unicorn Techprise Private Limited and its affiliates (collectively “ComboNation”, we, our, us”) collect, use, share, protect or otherwise process your personal information through the Company Website and Services.
By visiting this Website and Services, providing your information, or availing of any product/service offered on the Website and Services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Website and Services.
By providing us your Information or by making use of the facilities provided by the Website and Services, You hereby consent to the collection, storage, processing, and transfer of any or all of your personal information and non-personal information by us as specified under this Privacy Policy. You further agree that such collection, use, storage, and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
USER INFORMATION
All required information is service dependent and we may use the said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services.
Here are the types of personal information we collect:
Information You Give Us: We receive and store any information you provide concerning our services, such as - a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details, g) medical records and history, h) sexual orientation, I) biometric information, j) password, etc., and/or your occupation, interests, and the like. The Information supplied by the users enables us to improve our sites and provide you with the most user-friendly experience.
Automatic Information: We automatically collect and store certain types of information about your use of our Website and Services, including information about your interaction with content and services available through our Website and Services. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our Website and Services.
Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, vendors, partners, etc., which we use to correct our records and deliver your next purchase more easily.
COLLECTION OF INFORMATION
The Company may collect information from you when you, (I) register on the Website and Services; (ii) update your information on the Website and Services; (iii) use the features on the Website and Services; and (IV) participate in campaigns conducted by the Company on the Website and Services.
The Company and its business partners may use cookies to monitor the Website and Services usage including, without limitation, to provide useful features to simplify your experience when you return to the Website, like remembering your login ID and certain personal information and delivering relevant content based on your preferences, usage patterns, and location.
You may use the Website and Services without providing the Company with any personal information about yourself. However, you may not be able to access certain services of the Website and Services in case you choose to do so.
Your personal and non-personal information collected by the Company from a particular browser or device may be used with another computer or device that is linked to the browser or device on which your personal and non-personal information was collected.
You may note that it is possible that we may collect personal information about you from sources other than yourself, such as from forums, blogs, instant messaging, referral programs, other users of our Website and Services, services, and our business partners. However, any such information shall not be considered to be sensitive, if it is freely available in the public domain, under the (Indian) Right to Information Act, 2005, or under any other applicable law for the time being in force.
USE OF INFORMATION
The Company uses your personal and non-personal information for certain purposes including but not limited to:
1. Service-related Purpose
(a) enabling you to use the Website and Services
(b) providing you with information about services available on the Website and Services;
(c) marketing (including direct marketing) of products/services sending information, materials, and offers from the Company;
(d) for processing orders and delivery of products;
(e) providing you with advertisement content based on your interests and preferences on the Website and Services and/or the website and other platforms owned by Company’s business partners;
(f) resolving any glitches on the Website and Services including addressing any technical problems;
(g) to send you alerts, notices, letters, newsletters, offers, responses to requests and other customer support queries and/or any other communication which may be relevant and vital to the usage of the Website and Services by you;
(h) improving your experience of navigating through the Website and Services;
(i) improving the services and content on the Website and Services;
(j) to enforce the “Terms of Use” of this Website and Services;
(k) for all other purposes as may be disclosed when you provide personally identifiable information/sensitive personal data; and
(l) All other incidental and associated purposes relating to the above and any other purpose which you may from time to time agree.
2. Internal Business Purpose
The Company may use your non-personal information for internal business purposes, such as data analysis, research, developing new features, enhancing and improving existing services, and identifying usage trends. This information helps the Company to constantly improve, personalize and customize the products and services it provides to you.
COOKIES AND OTHER TRACKING TECHNOLOGIES
To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalized Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their cookies to your browser (if you click on their ads), a process that we do not control.
You may set most browsers or devices to notify you if you receive a cookie, or you may choose to block cookies with your browser or devices, however, if you choose to erase or block your cookies, you shall have to re-enter your original user ID and password to gain access to certain parts of the Website and Services but in certain cases, browser or device settings that block cookies may not affect the technologies used by the Company and its business partners.
Tracking technologies may record information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, clickstream patterns, and dates and times at which the Website and Services are accessed. The Company’s use of cookies and other tracking technologies allows the Company to improve the Website and Services and your experience in using the Website and Services.
INFORMATION SHARING
The Company may disclose your personal information in the following ways:
1. Disclosure to Government authorities or as required by law: The Company may share your personal information with Government and/or statutory authorities in response to court orders, or other legal processes; to establish or exercise legal rights; to defend against legal claims; or for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or prosecution and punishment of offenses as otherwise required by law. The Company warrants that (I) such information will be disclosed only in accordance with applicable laws and regulations; (ii) are made in good faith and belief that such disclosure is reasonably necessary for enforcing the Privacy Policy.
2. Disclosure to Acquirers: The Company may disclose and/or transfer your personal information to an acquirer, assignee, or other successor entity situated within or outside India in connection with a sale, merger, or reorganization of all or substantially all of the equity, business or assets of the Company while ensuring that the recipients are subject to the same level of data protection as applicable on us.
3. Disclosure to Group Companies, Affiliates: The Company may share and/or transfer your personal information to any of its other group company’s affiliates or subsidiaries and officers and employees of such group company’s affiliates or subsidiaries to process personal information on its behalf and carry on business operations. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
4. Disclosure to Third Parties (Situated In or outside India): The Company may engage third parties, any agent, or contractor to provide various services to the Company in connection with the Website and Services or the operation of the Company’s business and services or to collaborate with Company to host events. If any such third party must have access to your personal information to perform its services, the Company endeavors to ensure that such third party use and disclose the personal information following the restrictions outlined in this Privacy Policy. The Company may also share your information with third parties to conduct the promotion and/or ad campaigns in case you have explicitly chosen to authorize the Company for sharing your information.
5. Disclosure of Certain User Information: The Company shall not share your permanent account number, unique identification number, or copy of your driving license and passport with any third party.
LINKS TO OTHER SITES
The Website and Services may contain links and interactive functionality interacting with the websites, applications, or services of third parties. The Company is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such website. Before enabling any sharing functions to communicate with any such website or otherwise visiting any such website, The Company strongly recommends that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party website, application, or service.
INFORMATION SECURITY
We take appropriate security measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take adequate precautions to protect your data from loss, and misuse, against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
We assure you that your information is safe and secure. It uses industry standards, and physical, technical, and administrative security measures to keep your personal information confidential and secure and the Company shall not share your personal information with third parties, except as otherwise provided in this Privacy Policy.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
Access to your online account on the Website and Services is via your e-mail which is password protected and this helps to secure your account information. You are solely responsible for maintaining the confidentiality of that password. To ensure the safety of your Personal Information, you are advised against sharing your username and password with anyone.
CHOICE/OPT-OUT
You have the option to 'opt-out' of all Company’s newsletters, other general e-mail marketing communications and interest-based advertising, cross-app advertising, statistical identification, and cross-device targeting by way of links provided at the bottom of each mailer. We respect your privacy and if you choose to not receive such mailers, we shall take all adequate steps to remove you from such lists.
ADVERTISEMENTS
We use third-party advertising companies to serve ads when you visit or use our Website and Services. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this Website and Services and other websites, applications, and services to provide advertisements about goods and services of interest to you.
USE OF CHILDREN'S INFORMATION
Use of our Website and Services is available only to persons who can form a legally binding contract under the Indian Contract Act, of 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us the same as per law to use the information in accordance with this Privacy Policy.
DATA RETENTION
We will retain personal information only for as long as is necessary for the purposes set out in this Privacy Policy. In addition, we will retain and use personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain certain data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
RIGHTS
We take every reasonable step to ensure that the personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal information directly through the functionalities provided on the Website and Services. You may delete certain non-mandatory information by logging into our website and Services and visiting the Profile and Settings sections. You can also write to us at the contact information provided below to assist you with these requests. You have the option to withdraw the consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We will verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use, and applicable laws. In the event you withdraw the consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Website and Services or restrict the provision and use of our Website and Services for which we consider that information to be necessary.
CONSENT
By mere use of the Website and Services, you expressly consent to the Company’s use and disclosure of your personal information (including sensitive personal information) and non-personal information in accordance with this Policy, as may be amended from time to time at our discretion. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and permit us as per law to use the information in accordance with this Privacy Policy.
You, while providing your personal information over the Website and Services or any establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have the option to withdraw the consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal information” in the subject line of your communication. We will verify such requests before acting on our request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use, and applicable laws. In the event you withdraw the consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our Website and Services for which we consider such information to be necessary.
CHANGES TO THIS PRIVACY POLICY
The Company reserves the right to update, change or modify this Privacy Policy at any time. The Privacy Policy shall come into effect from the date of such update, change, or modification. Your continued use of the Website and Services following such revision or modification shall constitute your acceptance of the revised Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices and keep yourself informed about the updated Policies.
GRIEVANCE OFFICER
Please find below the details of the grievance officer:
Name – Pooja Sodhi
Designation- CEO, ComboNation
Address: 80/8- B, G/F, MALVIYA NAGAR, 80/8-B, G/F, SOUTH DELHI, DELHI, 110017
E-mail: customercare@combonation.in
HOW TO CONTACT US
You can reach our customer support team to address any of your queries or complaints related to products and services by writing to customercare@combonation.in
Phone: 9818831929, 9910722205.
Time: Monday-Saturday (10 a.m. to 8 p.m.)